The 21st Century workplace requires a culture committed to Continuous Quality Improvement more than ever before. In this day in age when technology advancement is in overdrive and client/stakeholder expectations are higher than ever, the workplace that is committed to producing quality services and products that are client centred will be the sustainable workplace. Complex workplaces, however, require that everyone in an organization understands their role in the Continuous Quality Improvement roadmap. It is not possible for a few leaders at the top of the organization to hold the card on quality. It must be owned and operated by everyone in the organization in order for it to become a reality.
To create a culture of Continuous Quality Improvement leaders must first be trained in QI concepts; what they are, how they will benefit from a culture committed to QI and how the rest of the organization will thrive. They must then be trained in basic leadership effectiveness so that they can begin putting into place leadership practices that will support CQI practices among staff. Once the leaders have been trained in the basic QI concepts and have put into place standardized, effective leadership practices, CQI training can begin within the departments of the organization.
FICS has developed a Quality Improvement Curriculum that is transformative when delivered to everyone in an organization. Organizations have the option to train a group of staff to become certified FICS Quality Improvement trainers and then have those individuals train staff throughout the organization. Alternatively organizations can hire FICS educators to deliver the curriculum across the organization.
Our QI curriculum has been delivered successfully across 23 Primary Health Care facilities in Qatar by certified FICS QI Trainers.