Who we are
FICS consultants are professional Quality Improvement facilitators committed to lifelong learning. They are seasoned leaders and educators that come from a variety of sectors including health care, public school system, non-government organizations, corporations, etc. All FICS facilitators have been rigorously trained in the structured facilitated approach to organizational transformation developed by Kathrina Loeffler, Founder and Executive Director, FICS.
Committed to you and your goals
Quality Improvement and Risk Management expertise
Certified Lean Practitioners
Seasoned Leadership expertise
Collegial attitudes guaranteed to engage
Why we do it
It doesn’t matter what sector you work in, all organizations experience difficulties with staff engagement, resource shortages, client demand and process/system inefficiencies. You could be a restaurant, retail company, government or private business, whatever your sector, our services will bring out the expertise and passion in your organization, building capacity to function at the highest level over the long term!
Benefits of FICS programs:
Organization-wide, felt by each department and celebrated by the organization
Inspire and motivate for improvement and enhance engagement of those who do the work
Turns not only the responsibility but also the success to those who experience it, those who carry out the work in their day-to-day lives
Implementation is propelled by ownership and being part of the solution(s)
It’s in the empowerment that Lean and Effective leadership lead to success
Motivate, reward and lead to results
All of the FICs components, including the leadership and lean support and training and the highly effective facilitation skills, take organizations along a journey to success
Our promise to you
A transformed, sustainable organization with engaged staff committed to excellence.
Founder and Executive Director
Bachelor's in Education
Master's in Education in Organizational Studies
More than 30 years of experience in Adult Education.
Certified John Maxwell Affiliate Member
Certified Lean Practitioner with experience in Quality and Risk Management. Expert in the Model for Improvement and Performance Measurement and Management.
Certified Profressional Facilitator by the International Association of Facilitators
Kathrina is an exceptional educator who has spent her career studying how organizations succeed. Her conclusions led her to study and apply the principles of Continuous Quality Improvement which led her to process improvement methods. LEAN and the study of efficient processes is where she discovered her passion. She is a transformational leader, committed to improving productivity and process efficiency. Most recently she led the highest functioning team in her organization to triple productivity and double revenue in a challenging economy.
Meet Our Staff
Partner and Operations
Christian’s background is in education. He holds a Bachelor of Science, a Bachelor of Education and a Master’s in Educational Psychology and Learning Sciences. Christian joined FICS as he enjoys the challenge of taking on new projects and learning new areas of work. Outside of work, Christian enjoys taking up new hobbies and learning on the go with audiobooks and podcasts. He has also almost always lived with cats, despite being quite allergic to them.
Terence's experience includes working as a law professor, Senior Director of the Canadian Bar Association, senior policy advisor to federal ministers, management consultant specialising in functional and organizational review and development, and executive performance coach. He was attracted to FICS as an opportunity to apply his public sector experience in a different environment. Terence is from New Zealand and is proud to be part Maori. Outside work, Terence enjoys indie movies, modern dance, fast cars and is an excellent cook.
Mark’s background is in medicine. He holds a Bachelor’s in science with a specialty in paramedicine. He has worked all over Canada as a paramedic, most recently as a critical care flight paramedic working in the Yukon, Nunavut and Northwest Territories. He has also taught wilderness medical courses for over 10 years. Moving back permanently to Ottawa, Mark was looking for an opportunity to explore health policy at multiple levels, including international, which brought him to FICS. Outside of work, Mark is a wilderness enthusiast and enjoys canoeing, woodworking, masonry, playing various instruments and spending time with his family.
Jean-Luc’s background is in anthropology, and he holds a BA in the field. He is also a member of the Canadian Armed Forces Reserves. Jean-Luc joined FICS because he was looking for a dynamic work environment that would enable him to explore various sectors. Outside of work, Jean-Luc enjoys playing racquet sports, cooking with his partner and is an escape room enthusiast.
A nurse by profession, Joan brings a varied background to FICS including clinical work experience in public health and ambulatory care. She has extensive experience in accreditation, quality improvement and patient safety working for pan-Canadian organizations in these areas for over 18 years. She supports FICS in accreditation, education and policy initiatives. Joan holds a Bachelor’s in Anthropology, a Bachelor’s of Science in Nursing and a Master’s in Public Health. In her free-time, Joan enjoys gardening and reading.
Leadership and Development
Carlos’ background is in industrial engineering and adult education, and he holds a Master’s degree in teaching. Carlos joined FICS because he deeply believes in FICS’ mission to improve the workplace for everyone by developing good leadership. His personal motto is “instruct and delight”, which he took from the poet Horace. Carlos believes that any training material should do the same, and he strives to create in-person and e-learning modules that help learners develop new skills in a way that is engaging and motivating. Outside of work, Carlos enjoys playing music and is currently working on learning the euphonium, which resembles a mini tuba. Carlos was a vegetarian for 10 years, which made him love fruits and vegetables. Unfortunately, it also made him hate tofu!
Brittany de Sousa
Brittany’s background is in writing. She holds a Bachelor’s and a Master’s in Creative Writing from the University of Essex, in England. Brittany joined FICS as it allowed her to expand her skills, acquire new ones and gain experience in different sectors. Outside of work, Brittany enjoys crocheting, reading and baking Portuguese treats.
Board and Governance Support
Laura started her career as a telecommunications engineer but has found a new passion in supporting health service providers and accreditation organizations. Laura joined FICS to continue growing her accreditation experience and to lend her expertise in supporting not-for-profit Boards and committees. She also enjoys contributing to communications planning and helping with website and social-media content. Outside of work, Laura enjoys hiking, yoga, board games, and being a hockey and dance mom.